Support
Support Center
Need help? Submit a ticket below and our staff team will get back to you. For faster responses, join our Discord.
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Support tickets are tied to your Steam account. Sign in with Steam so our staff know who you are and can follow up.
Got questions?
Frequent Questions
Answers to the most common questions about our servers, wipes, VIP, and more.
Wipes follow a regular schedule per server. Most servers wipe weekly on Thursdays, with map and blueprint wipes aligned to the Rust forced wipe. Check each server's info page or our Discord announcements channel for the exact schedule.
Blueprints wipe on forced Rust wipes only (typically the first Thursday of each month). Weekly map wipes do not reset blueprints unless explicitly stated. VIP and kit blueprints are preserved across wipes where applicable.
Join our Discord and open a support ticket. Our staff team responds 24/7. For in-game issues (raiding bugs, lost items due to server crashes), provide a screenshot and timestamp. We cannot refund items lost to normal gameplay.
Visit our Shop page and purchase a VIP package. After payment, your VIP status is automatically applied to your Steam account on all our servers. VIP perks include queue skip, priority support, exclusive kits, and more.
Click the CONNECT button on any server card. This launches Rust and connects directly to the server. Alternatively, open the Rust console (F1) and type: client.connect <server-address> — the address is shown on each server card.
Linking your Steam account to Discord grants special perks and lets us sync your VIP status, stats, and leaderboard rank across servers. Use the LINK page to connect your accounts securely.